Employment

Employment

Satisfaction Survey

Customer Satisfaction Survey

Toledo Livery Service
“Chauffeured Transportation For All Occasions”

To help us serve you better, please take a moment to participate in our Customer Satisfaction Survey.

With 5 being the lowest, please rate the following seven questions:

1. How easy was it to register through our website?

	1 (Very Easy)
	2
	3
	4
	5 (Very Difficult)
	Not Applicable

If your choice was 4 or 5, please provide
us with your comments on how we can improve

2. Did you receive prompt confirmation of your reservation and answers to your questions?

	1 (Yes, received it promptly)
	2
	3
	4
	5 (No, never received it)
	Not Applicable

If your score was 4 or 5, please provide
us with your comments on how we can improve

3. Did the chauffeur arrive at the scheduled time?

	1 (Yes, chauffeur arrived on time)
	2
	3
	4
	5 (No, never received it)
	Not Applicable

If your score was 4 or 5, please provide
us with your comments on how we can improve

4. How safe did you feel while being driven to your destination?

	1 (Very Safe)
	2
	3
	4
	5 (Very Unsafe)
	Not Applicable

If your score was 4 or 5, please provide
us with your comments on how we can improve

5. Did the chauffeur respect your need for privacy?

	1 (Yes)
	2
	3
	4
	5 (No, not at all)
	Not Applicable

If your score was 4 or 5, please provide
us with your comments on how we can improve

6. Did the chauffeur respond to your questions and needs adequately?

	1 (Yes)
	2
	3
	4
	5 (No, not at all)
	Not Applicable

If your score was 4 or 5, please provide
us with your comments on how we can improve

7. Overall satisfaction?

	1 (Very satisfied)
	2
	3
	4
	5 (Very dissatisfied)

If your score was 4 or 5, please provide
us with your comments on how we can improve

Please add any additional comments or suggestions you have:


Passenger Name:

Phone Number:

E-mail Address:

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