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Frequently Asked Questions

What is your service area?

Our primary service area is the Toledo, Ohio Metropolitan area. We also provide ground transportation services to the surrounding cities and states.

What vehicles do you offer for hire?

Our fleet includes Sedans (1-3 passengers) and SUV (1-6 passengers).

We also have affiliations with other ground transportation providers who can assist us with larger groups.

What is a Private Door-to-Door Service?

A Private Door-to-Door or Private ride service means you dictate all aspect of the service; pickup time, drop off location, vehicle type and the number of passengers in the vehicle.

What is a Share Ride Shuttle Service?

Shared ride shuttle means you may share the ride with one or more passengers at Toledo Livery’s discretion. However, our Shared Ride Service is not operational at this time.

How far in advance do I need to make a reservation?

In general, it is best to make your reservation as soon as you purchase your airline ticket. To guarantee your ride, we require a minimum of 24 hours advance reservation for a Private Door-to-Door Service. However, we may be able to accommodate ride request with only 2 hours’ notice at additional cost.

Will your driver help me with my luggage at the airport?

Yes, providing personal service is at the core of our business. We’ll meet and help you inside the baggage claim.

What is your cancellation policy?

We require at least 12 hours advance notice to cancel private airport service, and 24 hours for shared ride service. If your reservation is cancelled less than the stipulated period, we will charge you 100% of the fare.

Why do you ask for credit card to make reservation?

All reservations are subject to guarantee payment. However, at the conclusion of your trip, you have the option to pay either with the same credit card, cash or a check drawn on account at any Ohio bank.


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